Privacy Policy

Effective Date: October 1, 2026
Last Updated: October 1, 2026

1. Introduction

978ph ("we," "us," "our," or "the Platform") is an online gaming and sports betting platform operating in the Philippines, providing casino games, live dealer experiences, sports wagering, bingo, racing, and other entertainment services to Filipino players. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, mobile applications, and services (collectively, the "Services").

By registering an account, accessing our Services, or providing us with personal information, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with our data handling practices, please discontinue use of the Platform immediately.

We are committed to complying with the Republic of the Philippines' Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and relevant industry standards for responsible data processing. This policy is designed to ensure transparency, protect player privacy, and uphold the highest standards of data security for our Filipino community.

2. Information We Collect

978ph collects various categories of personal information to provide, maintain, improve, and secure our Services. The types of data we collect include:

2.1 Information You Provide Directly

• Registration and Account Information: Full name, date of birth, gender, email address, mobile phone number, residential address (including city, province, and postal code), username, password, and security questions.
• Identity Verification Documents: Government-issued identification such as Philippine passport, driver's license, voter's ID, SSS ID, Postal ID, or PhilHealth ID; selfies holding identification; proof of address documents (utility bills, bank statements, government correspondence).
• Payment and Financial Information: Bank account details (account number, bank name, branch), GCash or PayMaya mobile wallet numbers, credit/debit card information (card number, expiration date, CVV), transaction history, deposit and withdrawal records.
• Communication Data: Content of messages sent through live chat, email, or customer support tickets; feedback, survey responses, and promotional opt-in preferences.
• Preferences and Settings: Language preference, notification settings, responsible gaming limits (deposit limits, loss limits, session timers), marketing communication preferences.

2.2 Information Collected Automatically

• Device and Technical Information: IP address, device type and model, operating system and version, browser type and version, screen resolution, unique device identifiers (UDID, advertising ID), mobile network operator.
• Usage and Behavioral Data: Pages visited, features accessed, games played, bet amounts and frequencies, session duration, referral sources, click patterns, search queries.
• Location Data: Approximate geographic location derived from IP address; precise location data if you grant permission via mobile app (used for geo-verification and compliance with Philippine gaming regulations).
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, local storage objects. See Section 8 (Cookies Policy) for details.

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation, payment method verification, fraud detection signals from GCash, PayMaya, Visa, Mastercard, and banking partners.
• Fraud Prevention and Security Services: Risk scores, device fingerprints, behavioral analytics from third-party fraud detection providers.
• Affiliates and Marketing Partners: Referral source identifiers, campaign tracking codes, attribution data (if you arrive at 978ph via an affiliate link).

3. How We Use Your Information

978ph processes your personal data for the following lawful purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and secure your player account
• Verify your identity and age (21+ requirement) to comply with Philippine gaming laws
• Process deposits, withdrawals, and payment transactions
• Facilitate gameplay, record bet history, and track winnings/losses
• Provide customer support and respond to inquiries

3.2 Legal and Regulatory Compliance

• Comply with PAGCOR regulations, Philippine anti-money laundering (AMLA) requirements, and Know Your Customer (KYC) obligations
• Prevent underage gambling, fraud, money laundering, and prohibited activities
• Respond to legal requests, court orders, and regulatory investigations
• Maintain records as required by law for audit and compliance purposes

3.3 Security, Fraud Prevention, and Risk Management

• Monitor account activity for suspicious behavior, collusion, bonus abuse, and rule violations
• Detect and prevent fraudulent transactions, unauthorized access, and security breaches
• Enforce our Terms & Conditions and protect the integrity of games and betting markets
• Block or restrict accounts that violate platform policies

3.4 Platform Improvement and Analytics

• Analyze user behavior to improve website navigation, game selection, and user experience
• Test new features, conduct A/B testing, and optimize platform performance
• Generate aggregated, anonymized reports for business intelligence and strategic planning

3.5 Marketing and Communications

• Send promotional offers, bonus announcements, and exclusive VIP rewards (with your consent)
• Deliver personalized content, game recommendations, and targeted advertising
• Conduct surveys, request feedback, and share platform updates
• Run loyalty programs, tournaments, and special events for Filipino players

3.6 Responsible Gaming and Player Protection

• Enforce deposit limits, loss limits, and session time restrictions you have set
• Identify signs of problem gambling and provide access to self-exclusion tools
• Offer links to PAGCOR responsible gaming resources and support organizations

4. Legal Basis for Processing (Data Privacy Act Compliance)

Under the Philippine Data Privacy Act of 2012, 978ph processes personal data based on:

• Consent: You have explicitly agreed to data collection and processing by accepting this Privacy Policy during registration.
• Contract Performance: Processing is necessary to fulfill our contractual obligations under the Terms & Conditions (account creation, payment processing, game access).
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, AMLA, and KYC requirements.
• Legitimate Interests: Processing is necessary for fraud prevention, security, platform improvement, and business operations, provided your rights are not overridden.

5. How We Share Your Information

978ph does not sell or rent your personal information to third parties. We may share your data with trusted partners and service providers under strict confidentiality agreements in the following circumstances:

5.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other financial institutions to process deposits and withdrawals.
• Game Providers: Licensed software providers powering our slots, live casino, and sports betting platforms.
• Identity Verification Services: Third-party KYC and document verification providers ensuring age and identity compliance.
• Customer Support Platforms: Live chat software, email management tools, and ticketing systems.
• Marketing and Analytics Tools: Email service providers, SMS gateways, and analytics platforms (Google Analytics, Firebase).
• Cloud Hosting and Data Storage: Secure cloud infrastructure providers hosting our databases and application servers.

5.2 Legal and Regulatory Authorities

We may disclose personal information to government agencies, law enforcement, PAGCOR, courts, or regulatory bodies when required by law, court order, or regulatory investigation; to prevent fraud, money laundering, or illegal activities; or to protect the rights, property, and safety of 978ph, our players, or the public.

5.3 Corporate Transactions

In the event of a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this policy.

6. Data Retention and Deletion

978ph retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal, regulatory, and business requirements.

6.1 Active Account Retention

While your account remains active, we retain all account data, transaction history, game logs, and communication records to provide Services and ensure compliance.

6.2 Closed Account Retention

Upon account closure (voluntary or involuntary), we retain certain data for:

• 5 years: Financial transaction records (AMLA compliance)
• 5 years: KYC documents and identity verification records (PAGCOR compliance)
• 3 years: Game history, betting logs, and account activity (dispute resolution)
• 1 year: Marketing preferences and communication records

6.3 Data Deletion Requests

You may request deletion of your personal data by contacting [email protected]. Please note that deletion requests may be subject to legal retention requirements. We cannot delete data required for ongoing legal proceedings, fraud investigations, or regulatory compliance. Upon completing your request, we will securely erase or anonymize your data beyond legal retention periods.

7. Data Security Measures

978ph employs industry-leading security technologies and practices to protect your personal information:

• Encryption: 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; AES-256 encryption for stored sensitive data.
• Access Controls: Role-based access restrictions ensuring only authorized personnel can access personal data; multi-factor authentication (MFA) for admin accounts.
• Secure Infrastructure: Firewalls, intrusion detection systems (IDS), DDoS protection, and regular security audits.
• Payment Security: PCI-DSS compliance for credit card processing; tokenization of payment information; no storage of CVV codes.
• Employee Training: Mandatory data privacy and security training for all staff handling personal information.
• Incident Response: 24/7 security monitoring and rapid incident response protocols to address data breaches.

Despite our best efforts, no online platform is 100% secure. You are responsible for maintaining the confidentiality of your login credentials. Never share your password with others, and report suspicious activity immediately to [email protected].

8. Cookies and Tracking Technologies

978ph uses cookies, web beacons, and similar technologies to enhance your experience, personalize content, and analyze platform usage.

8.1 Types of Cookies We Use

• Essential Cookies: Required for account login, session management, and core platform functionality.
• Performance Cookies: Collect anonymous data on page views, load times, and error rates to improve platform performance.
• Functional Cookies: Remember your language preference, responsible gaming limits, and display settings.
• Advertising Cookies: Deliver personalized promotions and track marketing campaign effectiveness (requires consent).
• Analytics Cookies: Google Analytics, Firebase, and similar tools to understand user behavior and optimize content (anonymized where possible).

8.2 Managing Cookie Preferences

You can control cookies through your browser settings (Chrome, Firefox, Safari, Edge). Disabling essential cookies may affect platform functionality. To opt out of targeted advertising, visit the Digital Advertising Alliance Philippines or adjust your account notification settings. Clearing cookies will log you out and reset preferences.

9. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

• Right to Access: Request a copy of personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete information in your account profile.
• Right to Erasure: Request deletion of your data, subject to legal retention requirements.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Opt out of marketing communications, targeted advertising, or automated decision-making.
• Right to Restrict Processing: Limit how we use your data in specific circumstances (e.g., during disputes).
• Right to Lodge a Complaint: File a complaint with the Philippine National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise your rights, contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." Include your full name, registered email, and account username. We will respond within 15 business days. Identity verification may be required to prevent unauthorized access.

10. International Data Transfers

978ph primarily operates within the Philippines. However, some service providers (cloud hosting, payment processors, game providers) may be located outside the Philippines. When transferring data internationally, we ensure adequate safeguards through:

• Standard contractual clauses approved by the National Privacy Commission
• Data processing agreements requiring equivalent data protection standards
• Encryption and pseudonymization during cross-border transfers

By using 978ph Services, you consent to these international transfers as necessary for platform operations.

11. Children's Privacy

978ph strictly prohibits individuals under 21 years of age from registering, depositing, or gambling on our platform. We do not knowingly collect personal information from minors. If we discover an account belongs to an underage individual, the account will be immediately suspended, all funds forfeited, and parental notification provided. Parents or guardians who believe their child has created an account should contact [email protected] immediately.

12. Third-Party Links and Services

Our platform may contain links to third-party websites, payment providers, or affiliate sites. 978ph is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party services you access. Our Privacy Policy applies only to information collected directly by 978ph.

13. Changes to This Privacy Policy

978ph reserves the right to update this Privacy Policy to reflect changes in legal requirements, business practices, or platform features. Material changes will be communicated via email, account notifications, or prominent website banners at least 30 days before taking effect. Continued use of the platform after policy updates constitutes acceptance. We recommend reviewing this page periodically. The "Last Updated" date at the top indicates the most recent revision.

14. Contact Information and Data Protection Officer

For privacy-related questions, data requests, or complaints, please contact:

978ph Data Protection Officer
Email: [email protected]
Subject Line: "Privacy Inquiry" or "Data Protection Request"
Live Chat: Available 24/7 via your account dashboard

You may also file complaints with the Philippine National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC), Vicente Sotto St., Pasay City, Metro Manila 1307
Email: [email protected]
Hotline: +63 2 8234-2228